Receive
Bring the message and attachments into one thread.
CUSTOMER SUPPORT
Support starts with a message.
Receive a question, route it to your team and reply in the same conversation.
Route
Let TidyAnswer assign the right teammate.
Reply
Respond on the customer’s channel.
EXAMPLE CONVERSATION
Customer support, in the thread.
Example conversation
Can you help with my order?
Of course. What’s your order number?
Delivered