TidyMessages
How to request data deletion
How to ask Grid Heap, Inc. to delete data held about you, what we verify first, and what may be kept because the law requires it.
1. How to request data deletion
To request deletion of your data, email legal@gridheap.com from the address or account associated with the data, or include enough detail to identify the records: the brand or business you messaged, the channel used, and the approximate dates. We acknowledge every request, verify it before acting so that one person cannot erase another person's records, and confirm in writing once it is complete. Where a brand controls the conversation data we act on that brand's instruction and forward your request to them, and we tell you when we have done so. Some records are kept where law, an active legal hold, or a documented retention obligation requires it; when that applies we identify the category and the reason rather than retaining it silently.
2. Retention
Data is retained only for the periods approved in the relevant customer agreement and documented retention schedule. Pending or rejected attachments use bounded transient lifecycle deletion; clean conversation objects follow the approved schedule and legal holds. Secrets and payment credentials are not written to message logs.
3. Choices and rights
Access, correction, deletion, objection, restriction, portability, and complaint rights vary by location and role. Contact legal@gridheap.com. We verify requests and, where a brand controls the conversation data, route the request to that brand without exposing another tenant's records.
4. Contact
Privacy questions and verified rights requests may be sent to legal@gridheap.com or to Grid Heap, Inc., 1111B S Governors Ave # 51059, Dover, DE 19904, United States.